The Customer Effort Score commonly known as CES, serves as an essential metric in customer experience. It measures how much effort customers put forth when engaging with your company. A high CES indicates that customers find it easy when dealing with your support. Conversely, a low CES signals areas where the customer journey requires improvement.

Want to ignite user engagement and transform your audience's experience? Gamification is the magic sauce! By implementing game-like elements into your content, you can motivate participation and foster a more interactive environment. Here are 5 proven gamification strategies that will maximize your results: {Points and Badges: Reward user actions